Please read our FAQ before sending us a message.
Frequently Asked Questions
Delivery charges are calculated based on several factors, including the shipping method chosen, the weight and dimensions of the package, the delivery destination, and any applicable promotions or discounts.
We offer two main delivery options: local courier services and Lalamove delivery. You can choose the one that best suits your needs during the checkout process..
Absolutely! If you prefer, you can opt to collect your order in person from our office. Simply select the “Pickup at Office” option during checkout and coordinate the pickup details with our team.
We offer two convenient payment options: Toyyib Pay for online payments and direct bank-in to our designated bank account. You can choose the preferred method during the checkout process.
The delivery time for your order depends on various factors, including your location, the shipping method chosen, and the type of product you’ve ordered. Typically, delivery can take anywhere from a few days to a couple of weeks.
We offer expedited shipping options for customers who require faster delivery. The availability and cost of expedited shipping will be displayed during the checkout process for you to choose based on your needs.
Shopping in our Online Shop is highly secure. We use industry-standard encryption protocols and security measures to ensure that your personal and financial information is protected during the entire shopping process.
We take your privacy seriously and adhere to strict privacy policies. Your personal information is stored securely and used only for order processing, communication, and internal purposes. We do not share your data with unauthorized third parties.
After placing your order for printing products, we initiate the production process. Our team reviews your order, ensures that the provided design meets printing requirements, and proceeds with production.
Production times vary based on the type of printing product and its complexity. Typically, printing products are produced within 2-7 business days from the date of order placement.
Your invoice will be generated and provided immediately after you successfully place an order. You’ll receive it via email or as a downloadable document from our website.
If you encounter any issues with the printed products upon delivery, such as print quality concerns or damages during transit, please contact our customer support immediately. We will work to resolve the issue and ensure your satisfaction.
If you are dissatisfied with the print quality or if errors occurred during the printing process, please contact our customer support with detailed information. We will assess the situation and, if necessary, arrange for a reprint or provide a refund as per our policies.
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